SHIPPING & RETURN POLICIES

J.R.'s strives to provide excellent customer service & we want nothing more than for your shopping experience to be a wonderful, memorable one.  We do inspect all merchandise before we send it out, but mistakes do happen.  If you happen to receive a defective item, or if you would like to share your experience with us, please e-mail us at lashlock@conwaycorp.net or call us at (501) 327-3667. 

 

SHIPPING POLICY:  All orders will be shipped out the following business day if purchase is made by 1:00 pm. Shipping prices are listed below.  Items can also be saved for in store pickup as well. No refunds on shipping.  Prices may vary depending on weight of item being shipped. 

Under $50:  $6.95

$50 to $100:  $9.95

$100 to $200:  $12.95

$200 & up:  $16.95

 

 

RETURNS:  All returns must be made within 30 days of the purchase date with receipt for full refund.  Without receipt or after 30 days, store credit only.  To make a return by mail, package your item back up including your receipt & reason for return, then ship back to us at the address below.  We will notify you via e-mail of your refund once we have received & processed the return.  Please make sure to review our Return Policy below to make sure that your return meets all the criteria for a refund. 

J.R.'s Hobby Horse

260 Hwy 65 North

Conway, AR 72032

 

RETURN POLICY:  All items must be returned in NEW condition with all tags & accessories still attached.  Items must be received within 30 days of the purchase date.  Online orders may be returned in store within 30 days as well.  All returns are subject to store credit only if item is not returned in original, unworn, unwashed, & smoke-free condition or if receipt does not accompany item.  Sale items, including items purchased at a discounted price, are not available for return.